When a UK-headquartered Tier-1 Asset Manager faced growing operational strain across its global billing function, the firm partnered with PureFacts to modernize and centralize its fee operations. With billing processes distributed across 11 separate global sites and heavily dependent on manual spreadsheets, the organization needed a scalable solution that could improve transparency, reduce operational risk, and increase efficiency across its institutional business.
The Challenge: Fragmented Global Billing Operations
The asset manager’s institutional fee billing model had evolved across regions and business units, resulting in significant operational fragmentation. Each of the 11 global sites maintained its own processes, controls, and spreadsheet-based workflows. This decentralized structure created several material challenges:
- Operational Fragmentation: Billing processes were dispersed across 11 global locations, limiting standardization and visibility.
- Manual Spreadsheet Dependency: Heavy reliance on spreadsheets increased operational risk and introduced constraints around data transparency and control.
- Limited Scalability: The existing model restricted the firm’s ability to efficiently scale institutional fee operations as complexity and volume increased.
Without a unified system of record, the firm faced growing pressure to improve consistency, governance, and processing speed while maintaining support for complex institutional fee structures.
The Solution: A Centralized Institutional Billing Platform
To address these challenges, the firm implemented the PureFacts Fee Manager as its single, centralized platform for institutional fee billing.
The implementation consolidated all billing activity into one automated environment, replacing fragmented spreadsheet processes with a unified workflow. This centralization enabled the firm to standardize operations across all 11 global sites while maintaining support for sophisticated fee arrangements.
The platform unified multiple complex fee structures within a single solution, including:
- Management fees
- Performance fees
- Rebates
By bringing these structures into one automated workflow, the organization achieved greater operational consistency, improved visibility, and strengthened process governance across its global billing function.
The Results: Accelerated Billing Cycle Times and Stronger Auditability
Following the implementation of PureFacts Fee Manager, the firm realized measurable operational improvements across its global institutional business.
>30% Reduction in Billing Cycle Time: Centralization and automation significantly shortened the end-to-end billing process, improving efficiency across all sites.
Increased Auditability Across Global Operations: By consolidating billing into a single platform, the firm enhanced transparency and strengthened audit controls across regions.
Through the transition from fragmented, spreadsheet-driven processes to a centralized, automated platform, the Tier-1 Asset Manager modernized its global fee operations, improved scalability, and established a stronger foundation for continued institutional growth.
