Empower advisors to tackle tough fee conversations
Challenge Advisors were concerned about having client conversations about fees – unsure about how to justify the value they provide. Solution Delivered workshops to advisors in multiple locations about fee disclosure and the questions it would raise for their clients. Recommended how to have comfortable, confident client conversations. Results Advisors were given unique insight into what clients understand and how they react. Recognized the opportunity. Felt comfortable proactively approaching a difficult subject.
Enterprise software upgrade & data conversion: two major projects, one big success
Challenge Upgrade their existing PureWealth platform to the next generation release to benefit from the latest and improved version of the software. Consolidate their data management system – migrate data from their old system, and then began consuming data from a new system without any disruptions. Solution Simultaneously implemented an enterprise software solution upgrade and a data conversion. Cost-effectively and seamlessly upgraded ATB to a comprehensive and flexible solution that meets their current and future business needs. The enhanced solution delivers better productivity, ease of administration and a richer user experience. Results Successfully deployed two large projects simultaneously – a massive undertaking. Effortlessly accommodated a number of additional changes and add-ons while minimizing potential errors and delays. Seamlessly integrated with another software vendor.
Ignite advisor access with a transformative app
Challenge Fidelity wanted to arm its independent advisors with a powerful Compendium Mobile App. Solution A strategic Ignite (strategy) engagement with cross organizational resources and advisors identified key features/functions for the app. Established the blueprint for the mobile solution. Results With an aggressive timeline, we developed the app using an agile methodology. The app uses biometric authentication for advisor login, and provides immediate access to key client data relevant to advisors when on the road or in front of clients.
Deliver a superior client experience online and in print
Challenge Long-time user of PureFees and one of the few providing goals-based investing. Wanted to solve operational challenges, create better-looking statements and meet regulatory requirements (report TWRR, MWRR, and Trailing Commissions). Provide an enhanced client portal and goals-based statement (online and printed). Solution Implemented four PureFacts modules. New statement design helps investment counsellors/advisors easily answer client questions. All statements are uploaded at once into client and advisor portals. Clients can conveniently see all their goals on both their statements and portal. Advisors can quickly run Ad hoc reports for clients for point-in-time performance. Results Met regulatory requirements, eliminated risk and increased operational efficiency. Eliminated manually intensive and high-risk process of uploading client statements one by one. Provided greater functionality and customization options. Delivered a superior client experience through statements, ad hoc reports and portal. “Eliminating the manually intensive and high-risk process of uploading statements was a big win for us. Now it’s all done with one click of a button.” Manager, Investment Counsel Services | Manulife Private Wealth
Simpler, faster implementations for enhanced client statements: Powered by Microsoft Azure
Challenge How to generate better-looking statements while eliminating the ever-increasing costs and time-consuming maintenance of on-premise hosting. Solution Partnered with Microsoft and leveraged Microsoft Azure to host the PureFacts Reporting solution as a cloud-based SaaS offering. Our statement solution was quick to deploy, simple to operate, and readily scalable. More cost-effective than hosting on-site and easier to maintain Results Delivered attractive, more engaging client statements and reports. Reduced the total cost of business operations while maximizing IT efficiency. Provided industry-leading levels of security, compliance, and transparency. “Our implementation was so fast and simple … plus we love the look of our new statements so much, we want to submit them for an award!” Managing Director, Desjardins Wealth Management
