When RBC, Canada’s largest bank, needed to implement its PureFees Phase 1 project, they partnered with PureFacts Professional Services. The initiative was a large, complex project with an aggressive timeline of less than one year from start to production launch. Despite numerous challenges, the close collaboration and strong teamwork between RBC and PureFacts enabled the project to successfully meet its critical milestones.
The Challenge: A High-Stakes Implementation on an Aggressive Timeline
Given the scale and complexity of the bank’s systems, the implementation presented several significant challenges that had to be addressed:
- Aggressive timeline of less than 1 year
- Complex data ETL requirements
- Multi-layered teams & stakeholders
- Change in calculation methodology (from advanced to true daily)
- Large calculation volume (2.8M accounts including sleeves)
The Solution: An Agile Methodology Focused on Collaboration
To address these challenges, the PureFacts Professional Services Team worked together with RBC teams to apply its established agile delivery methodology. This approach ensured efficient execution and effective collaboration by focusing on four key pillars:
- Governance & Delivery Discipline: Strong project management ensured milestones, risks, and decisions were managed effectively.
- Communication & Collaboration: Agile communication and close stakeholder engagement kept teams aligned and responsive.
- Knowledge Transfer: The team delivered tailored training sessions focused on RBC-specific needs.
- Expertise & Support: Dedicated consultants onsite accelerated triage, support, and knowledge-sharing.
The Results: Critical Milestones Met on a Complex Timeline
The strong partnership between RBC and PureFacts, combined with a proven agile methodology and dedicated onsite expertise, enabled the project to successfully navigate all stakeholder, data, and methodology challenges.
- Successful Project Launch: The complex, large-scale PureFees implementation was launched within the aggressive one-year timeline, successfully meeting all critical milestones.
